Your privacy choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

How can I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. It's quick and secure!

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Shopify Payments.

Can I change or cancel my order?

Orders can only be changed or canceled within 6 hours of placing them. Please contact us immediately at support@lavanillalife.com if needed.

Where do you ship?

We proudly ship worldwide! All orders are processed from our fulfillment partners with fast, reliable delivery.

How long does shipping take?

USA: 7–15 business days

International: 10–20 business days

Shipping time may vary depending on your location and local customs.

How much does shipping cost?

Shipping is FREE on all US orders, no minimum purchase required!
International shipping calculated at checkout.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can track it directly through our website or via the link provided.

Are your products safe for all pets?

Yes! We carefully select products that are safe, pet-friendly, and of high quality. Always supervise your pet with new toys or accessories, especially for the first time.

Do you offer products for both cats and dogs?

Absolutely! We offer items tailored for both cats and dogs — from toys and grooming tools to bedding and accessories.

I’m not sure what size to choose. Can you help?

Definitely! Please refer to our size guides on each product page or contact us at support@lavanillalife.com for personalized help.

What’s your return policy?

If you’re not satisfied, you can return your item within 14 days of delivery. The item must be unused and in its original packaging.

Do you offer refunds?

Yes! Once we receive and inspect your return, we’ll issue a full refund back to your original payment method.

What if my item is damaged or incorrect?

We’re so sorry! Please contact us right away with a photo and your order number, we’ll make it right ASAP.

💬 Still Need Help?

Reach out to us anytime at:

We’re always happy to help you and your pet live your best life.